911 (US/Canada), 112 (EU, India, Türkiye), 999 (UK), 1669 (Thailand), 998 (UAE). Then call us — we coordinate the receiving hospital, the ICU bed and any cross-border transfer.
When minutes matter, one call.
We coordinate the receiving hospital, the specialist hand-off and, when it is needed, air or ground transfer — and keep your family informed. We work alongside local emergency services, never instead of them.
Answered by a Medcasts case manager. If you cannot talk, send a WhatsApp message with the patient's location.
Four moves, in order.
- You reach a case manager
We take the patient's condition, location and any hospital already involved, and tell you what to do right now.
- We confirm a receiving hospital
We find a hospital that can treat the condition, confirm a bed, and share the expected cost before you commit.
- We arrange the transfer
If moving the patient is safe and needed, we book ground or air ambulance with medical crew and handle the paperwork.
- We stay with you
One point of contact through admission, treatment and discharge, with regular updates for the family.
What we do — and what we don't
What we do
Coordination, interpreting, hospital identification and hand-off, records transfer, transfer and repatriation logistics, insurer and embassy liaison.
What we don't do
We are coordinators, not clinicians. We don't diagnose, prescribe or treat — local emergency services and hospitals do that.
About cost
Air ambulance transfers are expensive and vary with distance and the patient's condition. Check the evacuation limit on your travel insurance before you travel.
Hospitals we can coordinate in 9 countries
Countries with hospitals listed on Medcasts. We can also help from other countries.
Plan ahead, before the next emergency
If your situation isn't immediate, the pages below help you set up faster access if a crisis recurs.
Emergency Triage
Green, yellow or red: when to wait, message us, or call emergency services.
Coverage on the road
What international policies cover for emergencies abroad.
Cardiac surgeons
For chest-pain or post-MI recurrence.
Neurosurgeons
For stroke or post-trauma escalation.
Track an active case
Look up where your case sits in the pipeline.
Start a treatment plan
If you need surgery soon but the situation is stable.
Do not type a message. Call.
In an emergency a phone call is faster than any form. Save this number before you travel.