How we check hospitals, doctors, prices and the AI.
You should be able to see where our information comes from. Here’s what we check, what each badge means and what you can confirm with the hospital.
The 5 checks
Accreditation shown where we hold a record
We list accreditation (JCI, NABH or the national equivalent) where we hold a record of it, and link the accrediting body's registry so you can confirm it yourself. Ask the hospital for its current certificate.
- JCI, NABH or the national equivalent, with its registry
- Registry link provided so you can confirm it yourself
- Badge removed within 30 days when accreditation lapses
- International patient desk confirmed before we ask for quotes
Doctor details from the hospital profile
Qualifications, specialty and bio come from the doctor's hospital profile. Licence registration is checked against the national medical-council register only where a profile shows a "Licence verified" badge with a date. Always ask for the licence number and check it yourself.
- Licence checked on the public register where the badge shows
- Qualifications as listed on the doctor's hospital profile
- Licence number shown on the profile once verified
- Profile corrected or removed when credentials change
Written, itemized, from the hospital
Quotes are requested in writing for your case from the hospital's international patient department, and that written quote is what you pay against. Price ranges on the site are indicative, with the date they were last updated. We don't add a markup: hospitals pay our fee.
- Written quote for your case, line by line
- Every quote shows its validity date
- Price ranges are compiled from hospital price lists and packages, with an updated date
- Same package price as going to the hospital directly
AI suggestions reviewed by a doctor
AI helps us read reports and search thousands of hospitals and prices quickly. It never diagnoses, and medical opinions are written and signed by named specialists, not by a language model.
- AI never diagnoses or chooses your surgery
- A doctor reviews before any medical opinion reaches you
- Your coordinator and doctor can override any AI suggestion
- Automated directory text is kept short and factual
We stay with you after you go home
Your coordinator keeps in touch after discharge and works with your home doctor. If something goes wrong, you can report it and we step in.
- Follow-up for at least 90 days after discharge
- Records passed on to your home doctor
- We ask for your feedback after every case
- A direct line to report any problem
How AI and doctors work together
We use AI to help read reports and compare hospital options. A doctor reviews the suggestions and is responsible for the medical opinion you receive.
- AI reads your reports Identifies the diagnosis, key findings and missing information, and helps with translation.
- We shortlist hospitals We consider accreditation, specialty, previous prices, your language and your budget.
- A doctor reviews and signs Reviews the plan, removes unsuitable options and can override AI suggestions.
- You get written quotes Each hospital provides an itemized quote so you can compare costs on your case page.
Questions about how we check
Do hospitals pay to be listed or ranked higher?
No. Listing order is not for sale. A partner hospital pays a coordination fee only when a patient chooses it, and that does not move it up on listing or comparison pages.
Does the AI decide my treatment?
No. AI helps read reports and search options. Any medical opinion is written and signed by a named specialist, and your coordinator and doctor can override the AI at any step.
How often are hospital details updated?
Hospital pages show when they were last updated. We update accreditation and other details when we learn of a change, so always ask the hospital for its current certificate before you book.
What if my bill doesn't match my quote?
Tell us. Send the quote and the bill to your coordinator or use our incident report form, and we take it up with the hospital.